1 Message

Mon, Jul 26, 2021 9:09 PM

New to Xfinity

I’m brand new to Xfinity. I started with the smallest plan to determine my usage style. I saw I needed to upgrade to the unlimited data plan, and so I did. It apparently comes with tv as well, but I have received no information as to how I can access that as well what equipment would come with it, if any. 


Accepted Solution

Official Employee


142 Messages

2 m ago

Hi, @user_7407da! Welcome to Xfinity! Thank you for reaching us here in our Community. We are happy to help get you familiarized with all your services. We will have to pull up your account to see what kind of services you have. Therefore, we ask for you to send us a Peer to peer message with your name and address. We look forward to your message.


To start a Peer to peer chat: Click "Sign in" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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