Visitor
•
1 Message
New set box won’t rewind
We have a new XRE type set box, but the rewind feature does not work. We get an error message that it isn’t supported. We’ve tried doing the system update, restarting, unplugging and plugging back in and none of these resolve the issue. We pay a lot of money for cable service and frustrated by this new box that seems to be increasingly glitchy.
XfinityBenny
Official Employee
•
1.8K Messages
2 hours ago
@user_6988fc Thanks for letting us know. We recommend unplugging the box from all cables for a full minute, to clear out the 60 second buffer. Once it is back on and has shown content for a few minutes, press the rewind button five times to see if it rewinds.
0
0