U

Visitor

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2 Messages

Sun, Jan 2, 2022 11:26 PM

New Samsung TV not recognizing New Xfinity box

I have the QN65 Samsung. New xifinity box not recognized. We bought new hdmi cables. We hooked up the new Xfinity box to our older samsung tv upstairs and and it connected just fine. Is there an issue with the compatability of the Xfiniyy cable boxes with the newer Samsun tv? This is so frustrating.

Official Employee

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282 Messages

5 m ago

@user_9f34b0 I have not seen any reports of compatibility issues with newer models. I personally just purchased Q60T a couple of weeks ago and have not seen any issues. Did you use the same HDMI cable upstairs to test? If you received one of the Comcast HDMI cables please test that. 

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