Visitor
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18 Messages
New, Replacement x1 DVR box does NOT provide the 60 Minute current channel rewind capability while the tv is off
My previous x1 dvr box recorded the current channel while the tv is off for the prior 60 minutes. When I used to turn the tv back on, I could go back 60 minutes and watch the prior 60 minutes. My new X1 DVR box does NOT record the current channel while the tv is off. It records scheduled recordings just fine Did Xfinity get rid of this capability on newer X1 DVR boxes? I have already set the HDMI-CEC to OFF in the Settings>Device Settings>Power Preferences and restarted the box as advised in some earlier postings as a solution, but it is not providing any current channel rewind when first turned-on and only providing 25 minutes of current channel rewind while ON??? Any Suggestions??
XfinityDuron
Official Employee
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1K Messages
12 hours ago
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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