Hey there user_x0l44m,I hope you're doing well! I understand how important it is for you to receive your two new remotes promptly so you can get back to enjoying your TV experience. No worries, we’re here to help! Our Digital Care team can help you with your remote shipment order. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
@user_g0q7tj If you would like the fastest and free way to get a new remote would be to visit a local service center! If you are needing any assistance in locating a service center you can follow this link: https://www.xfinity.com/support/service-center-locations/ to locate one near you! Do you know when you would be visiting the service center? I would love to reach out to make sure the visit went well and the new remote is working for you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
westwayneguy88888
Contributor
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346 Messages
4 months ago
call 1-800-comcast, and I'm sure they can hook you up
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XfinityNatalie
Official Employee
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463 Messages
4 months ago
Hey there user_x0l44m,I hope you're doing well! I understand how important it is for you to receive your two new remotes promptly so you can get back to enjoying your TV experience. No worries, we’re here to help! Our Digital Care team can help you with your remote shipment order. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_g0q7tj
Visitor
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1 Message
27 days ago
I need one for the remote for living room. I need one for master bedroom.
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