New remote

Georgiag1, Hi there! Thanks for reaching out to XFINITY. We greatly appreciate your time spent reaching out. I had to find out how to turn off voice control before too. Our forums page is the perfect virtual door to knock on when needing assistance for all things XFINITY. We can help. Have you tried to turn off the Voice Control in the X1 settings? To turn Voice control off, you would go through the XFINITY X1 settings menu. To help make things easier, here is a great link that includes the steps to turn off voice control. Please let me know if this helps.