selphie2's profile

Frequent Visitor

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14 Messages

Wed, Dec 23, 2020 6:00 AM

New non-HD box makes shows all sound like chipmunks

Seriously, that sounds just like Chipmunks with a heavy breath in between. I have reset the cable top box twice. I have called Comcast tech support. And nothing seems to stop Anderson Cooper and every other single sound coming from the TV sounding like a chipmunks. So this was a new experience after we came home from shopping yesterday. Prior to that it was fine. In fact the set that died that we replaced, and I won't get into that Fiasco, was working fine until a Comcast tech decided to do some work outside the house at the back of our property. So does anyone have any suggestions on how to fix this issue because I can't stand to listen to Alvin Simon and Theodore until Comcast can send a tech out and I sure don't want to pay for service that I'm not able to watch. Any help would be greatly appreciated. This does not affect our other two sets and it does not affect the TV when watching non cable so I'm not real sure what's going on here or if I just have a defective box.

Responses

Rustyben

Expert

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24K Messages

6 m ago


@selphie2 wrote:
Seriously, that sounds just like Chipmunks with a heavy breath in between. I have reset the cable top box twice. I have called Comcast tech support. And nothing seems to stop Anderson Cooper and every other single sound coming from the TV sounding like a chipmunks. So this was a new experience after we came home from shopping yesterday. Prior to that it was fine. In fact the set that died that we replaced, and I won't get into that Fiasco, was working fine until a Comcast tech decided to do some work outside the house at the back of our property. So does anyone have any suggestions on how to fix this issue because I can't stand to listen to Alvin Simon and Theodore until Comcast can send a tech out and I sure don't want to pay for service that I'm not able to watch. Any help would be greatly appreciated. This does not affect our other two sets and it does not affect the TV when watching non cable so I'm not real sure what's going on here or if I just have a defective box.

connect the set top box directly to the TV's HDMI1 or HDMI2 port. change to that input source and turn up the speakers on the TV. working?

Frequent Visitor

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14 Messages

6 m ago

It won't even register the HDMI ports. I think they've got something messed up on their end with the equipment (they showed me having 2 boxes and 2 adapters, and I only have one) so until they get things figured out on their end, my set's not even working right.

Rustyben

Expert

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24K Messages

6 m ago


@selphie2 wrote:

It won't even register the HDMI ports. I think they've got something messed up on their end with the equipment (they showed me having 2 boxes and 2 adapters, and I only have one) so until they get things figured out on their end, my set's not even working right.


I don't understand "it won't register the HDMI ports"?

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