Regular Visitor
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2 Messages
new DVR playback pixelated, skipping
Just upgraded from no DVR to XG1v4-A box. Oftentimes during playback of recorded shows (all channels) the picture and audio is pixelated, skippy, and frozen, sometimes losing 20 seconds or more blocks of scene/dialog. When watching live I do sometimes notice occasional short blips but the frequency and duration during recorded shows is significant. I have started recording duplicates of broadcast channels (HD and SD) and the problem seems to be worse with HD channels.
Another problem is that sometimes the recording abruptly stops at 20 or 40 minutes remaining and goes to message saying "recording is finished, do you want to delete?" This happens even though the bar at the bottom of the picture indicates a full hour was recorded. Sometimes I can slowly FF past the problem but of course several minutes of audio/video is skipped over this way.
Remote is also much slower to react to commands (ff, rw, etc.) sometimes freezing for several seconds to where I have to shut off/restart the tv. I have restarted box, checked connections.
Do I just have a faulty box? Do connections or settings need to be updated since I have gone from no DVR to having a DVR? What is my next step? Thanks
dbvirago2
Contributor
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106 Messages
4 years ago
Same problem here. Been going on for weeks. Pixelated shows, shows freezing or ending partway through. Then it wants to load from On Demand, but you can't fast forward so you have to watch the first half hour all over again. Tonight in the middle of Chicago PD, it would randmonly try to load the Peacock app.
Is there someone that can answer or solve the problem without everyone individually reaching out? It's obviously a widespread problem.
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user_68e42c
Visitor
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1 Message
4 years ago
I have this trouble with all of my TVs. For each one I've made sure connections are secure and TV. Unplugged, restarted, refreshed and everything else I could do and it still happens. I don't know what else to do.
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Libertas
Contributor
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39 Messages
4 years ago
And now I too have the issue on both the X1 and the 4k wireless box in my bedroom that is not the main box, whatever that model # is.
Recordings only so far, pixelated, audio drop, like getting bad signal. On all recordings, rebooted the tv boxes and the gateway router, still does it.
I have service appointment scheduled, but am curious what others are finding out was the cause? I also would like to hear from those who have the new WiFi 6 Gateway (the white one), any issues?
Trying "on demand" now and do not see the issue...
p.s. two nights ago we lost internet and TV for 6 hours, midnight on, I think it said it was a planned outage to work on local stuff but I usually get a warning and didnt, this issue has been happening since then. I have done a restart twice with the wifi/router and have done a restart with the TV boxes once for both. I have the Xfinity Gateway router/modem.
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GRBU2
Contributor
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76 Messages
4 years ago
I’m having this same issue (pixelated recordings) with my 4K box. Just started a couple days ago. No issues prior. Have the black Xfinity Gateway router. Doing a System Refresh right now but I’m not confident this will do anything as it appears to be an issue with others too and may not be a box issue?
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user_944b5d
Visitor
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2 Messages
4 years ago
Throwing my DVR in the ring as well for the same issue.
DVR model is AX014ANM and is 18 months old.
For the past two weeks or so, I've noticed DVR recordings have had horrible pixilation and skipping.
-This happens on all channels that are recorded, not specific ones
-Programs recorded last month play back fine
-Live tv is completely fine. To troubleshoot, I recorded a show and also watched it live. The live broadcast had no pixilation or other issues. The recording of the same show was horribly pixelated and skipped.
-Playback of these pixelated recordings on other tvs in the house also have the same pixely result. However, if I use the Xfinity Stream app on my phone or tablet, these same recordings are NOT pixelated.
-I have disconnected and reconnected the cables from both the unit and the wall, and reconnected. No difference.
-I have restarted the box, no difference
-I have done a system refresh, no difference
-I have tested the wifi connection for the box and it's great. I also have no issues streaming Netflix, YouTube, etc from the box....good as always.
-I did notice a few days ago the red "low signal strength" icon came up in the Comcast Labs area. I refreshed the signal and it has been green ever since, but the pixilation remains even on shows that were recorded afterwards.
Also, I did note that around the same time this began happening, the "smart resume" commercial skip feature stopped working as it used to. It still works, but it resumes a good 30 to 60 seconds before the show actually starts again, so I'm seeing 1-2 commercials before the show resumes...it used to be exactly when the show resumed. Not sure if that could be related to the problem at all but figured I'd throw it out there because the timing coincides.
Any resolution for this yet? It's very frustrating since I'm a huge Olympics fan and I'm having to watch on my computer to avoid the skipping and pixilation. Thanks!
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user_6e6b8d
Visitor
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2 Messages
4 years ago
Same issue for me! HELP!
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user_361851
Visitor
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2 Messages
4 years ago
Soo sick of this, $170 a mo for substandard everything, same issue Freezing, pixelating, on DVR playback. It just started about a month ago, and now it’s almost every show, every day
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ginabobina1014
Visitor
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3 Messages
4 years ago
I’ve been having this same issue for months. Recordings will pixilate throughout the episode. This doesn’t happen if I watch it on my app/streaming. It’s extremely frustrating paying over $170/ month for this.
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