New Poster
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2 Messages
New customer- Horrible picture quality
Pixelated picture.
Hello, been a customer for 5 days, and ready to switch back to ATT.
The picture looks like a Teams video. Black teeth, trailing movements... been back to the store... switched to a different new box.
we have the line running through the window.
Now they want to charge me $40 to send out a tech to look at the lines OUTSIDE my house. Not happening.
Netflix and Disney work great. No picture quality issues.
We don't know what else to do.
Rustyben
Expert
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24.6K Messages
4 years ago
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
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CCMichelle
Problem Solver
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788 Messages
4 years ago
@Aekmloa, Thanks for taking the time to reach out to us regarding your video picture issue. I am very sorry for the delay in our response and truly appreciate all of your patience. I can see how frustrating going through 2 devices and several visits to the store can be, then to get told there would be a charge to send a tech out would be equally as frustrating. I would love to get to the bottom of the service issues and improve upon your experience as a new customer with us. We value you and are glad to have you with us and I would most certainly love the opportunity to turn this around. Can you please reach out through private message(you can find out how with this link https://comca.st/3cfQp4T) with your first and last name, name as it reads on the account if different and the numbers associated to the service address?
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