Visitor
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1 Message
New cable X1 box will not connect
I keep getting “SORRY, there seems to be some trouble. Please tighten your cable connections, and then restart your tv box. This can often fix common issues”.
restart
code: RDX-03013
Visitor
•
1 Message
I keep getting “SORRY, there seems to be some trouble. Please tighten your cable connections, and then restart your tv box. This can often fix common issues”.
restart
code: RDX-03013
Rustyben
Expert
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24.6K Messages
3 years ago
you are describing a dead outlet (no connection to the xfinity service). connect it to the coax for your internet service and see if it boots there.
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CCTimothyA
Problem Solver
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785 Messages
3 years ago
@user_3dfab2 Thank you for reaching out and bringing this to our attention. I can understand how this can be frustrating. Have you tried to connect the new box to a different outlet?
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