Visitor

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1 Message

Friday, February 27th, 2026 7:32 PM

New cable box

I am replacing my old main box with a new one. When I go to select device to replace only my small secondary box shows up.

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Official Employee

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20 Messages

14 hours ago

Hi there @user_z0gp0m Thank you so much for reaching out on our Xfinity Community Forum about replacing your cable box.  We are here to help!  Can you confirm how are you trying to swap the box out?  Are you on Xfinity.com on a desktop or laptop?  Or are you on the Xfinity App?

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