Visitor
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1 Message
New Cable Box
I just connected a new cable box, it has a blue or green light, the power, coax cable and the HDMI out cables are all connected. The remote will not turn the power on or off. When I hit the power button the red light at the top of the remote flashed on.
XfinityMarcus
Official Employee
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1.9K Messages
11 hours ago
user_rghq6p thank you for using the Xfinity Community Forums page to reach out regarding your video equipment. I can definitely assist you with getting your remote properly connected. Just to confirm, are you using the same remote that the new video box came with?
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