HuntGod's profile

New Poster

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3 Messages

Fri, May 7, 2021 1:23 AM

New cable box?

When I upgraded service back in December, I think they were supposed to send me a new cable box.  It occurs to me that the issues I have where the cloud based DVR is losing shows and then recovering them at random, might be an issue with my older cable box.  So I am wanting to know if I was supposed to be getting a new box or not, should have probably asked this back in January.

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Official Employee

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162 Messages

1 m ago

Hello, @HuntGod! I can certainly assist in getting you a new cable box to ensure you're able to enjoy your programs and recordings. Please send us a chat message with your first and last name. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

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