New cable box says welcome then no signal

Storm yesterday took out the power and cable (tv & internet). Once power et al were restored , the internet came back but when I turn on the tv & cable box, I get the Welcome message then it goes to “no signal”. Thinking it was a problem with the box, I swapped it for a new one at the xfinity store. The new box does the exact same thing. I tried different coax cables, hdmi cables, hdmi tv inputs, and tried a different tv….. same result. What is the problem?

Responses

XfinityBenjaminM

Official Employee

•

1.6K Messages

6 months ago

user_724c36 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate the issue you're having with the TV Box. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_724c36

New cable box says welcome then no signal

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