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user_naqq9s
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Thursday, March 6th, 2025 8:00 PM

New cable box not working

New box is on steady blue but tv turns on only with old remote and reads weak ir no signal. New remote does not work

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Updated 

7 hours ago

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EG

Expert

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108.9K Messages

2 days ago

The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section for assistance. 

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XfinityThomasD

Official Employee

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1.1K Messages

7 hours ago

 

user_naqq9s Thanks for creating a post and sorry to hear about the trouble with the new TV box. If you're still having trouble with this box, please let us know what steps you've already tried, and if there was an error message or code when trying to pair the new remote.

 

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