Visitor
•
3 Messages
New cable box not working
We received a new DVR which doesn’t seem to be working. It powers up but does not send any video signal to the television. The old box works using all the same connections (hdmi), so I am fairly certain the problem is with this new unit. Maybe you know something I don’t know and would like to save me a trip to the store.
Responses
XfinityMary
Official Employee
•
54 Messages
2 m ago
Hello @user_77ab31! I appreciate you reaching out about your new cable box and getting it activated. We want to make sure the new equipment is working properly! Are you receiving any error messages or error codes when turning on the cable box?
0
0
user_77ab31
Visitor
•
3 Messages
1 m ago
It was apparently a problem with box. We went to the store and replaced it. That solved that problem.
Thanks for responding.
0
0
user_77ab31
Visitor
•
3 Messages
1 m ago
And to answer your question, there were no error messages.
My assumption is that it was a bad HDMI port.
0
0