New Poster
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2 Messages
New cable box does not display correctly upon start up
New cable box starts up showing a picture that only covers about a quarter of my tv screen.
i have to restart the cable box to fix the problem. Should not have to do this.
XfinityThomasA
Official Employee
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2.6K Messages
19 days ago
Hello, and thank you for joining the Forums community, jagahen. I’d be happy to help with that! If you’re looking to adjust the picture size on your Xfinity X1 box, you can do that right from the on-screen guide.
Just follow these steps:
Press the Xfinity button on your remote.
Navigate to Settings > Device Settings > Video Display.
From there, go to Video Output Resolution.
You’ll be able to select your preferred resolution and adjust the Zoom setting — either Full or None, depending on what looks best on your screen.
Let me know if you’d like me to walk you through it step-by-step or if something doesn’t look quite right — I’m here to help!
Adjust your video display using the X1 On-Screen Guide
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