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user_cd063a
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Friday, September 26th, 2025

New box stuck on voice guidance

We received a new box and connected it, but we cant get past the screen that says " do you want to keep using voice guidance?". None of our remotes will work to respond yes or no. We have reset the tv and box and remotes. It will not work.

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5 days ago

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XfinityBrianH

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5 days ago

 

user_cd063a Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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