Croakie's profile

New Poster


2 Messages

Thu, Jan 7, 2021 7:00 PM

New box, reset when doing anything.

We just turned cable tv back on, we’ve had internet, but can’t do anything with the box. Setup appeared to run fine but everytime we try to do anything it resets. I’ve read this may mean a bad connection but the modem had been plugged into the same cable and worked fine. I moved it to install the box. Help!


Official Employee


374 Messages

5 m ago

Thanks so much for taking the time to reach out to us regarding your issues with your cable equipment. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I am so sorry to hear that you have had trouble getting your programming on your cable equipment. I know how my household would react if any of our cable devices were having any issues so I would love to help you get to the bottom of the issues with the device. Can you please reach out through private message (steps for this process can be found through with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information:;

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