Visitor
•
1 Message
new box install issue
I got a newer X1 box to see if it would solve my slow app issue, as support suggested I do. I installed it, and got a "no signal" error. "something went wrong" I checked cables, cycled power, changed cables, still got same error message. I plugged the old box back in, and it immediately booted and works fine. I exchanged the box in case it was defective. Same result. New box won't connect, old box works fine. Support wanted to send out a tech, but I don't want a $115.00 charge hanging over my head. If the old box works fine, why wouldn't the new model? I am tempted to just try a wireless box, but we have the slower internet speed and I am not sure that would be the best option.
XfinityEricB
Official Employee
•
1.5K Messages
5 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0