U

Visitor

 • 

1 Message

Wednesday, April 19th, 2023 4:57 AM

Closed

New 4K X1 box

I have a 4K tv and want to get a new 4K x1 box. I don’t know how to get one. What do I do? Thanks!

Gold Problem Solver

 • 

7.9K Messages

2 years ago

The 4K box is called the XG1v4 (true DVR stand-alone cable box), or Xi6 (WiFi version requiring a Comcast gateway.) The XG1v4 is is very short supply. The Xi6 may be easier to get, but everything is Internet based, so you get Cloud DVR only and other issues. The data it uses for normal TV/DVR/OnDemand use does NOT count toward any Internet data cap. Streaming apps will count toward your cap with both boxes.

Official Employee

 • 

1.7K Messages

2 years ago

@user_7c5935, Let us know if you still need assistance. We would love to help! 

forum icon

New to the Community?

Start Here