Junipercove's profile

New Poster

 • 

2 Messages

Thu, Sep 24, 2020 7:00 PM

New 4k box having lots of pixelation and audio skips

Just got a 4k box and the picture and audio is very pixelated and skippy. Remote is also much slower to react to commands (ff, rw, etc.). Picture and audio issues are worse when feed is not live (rewinded e.g ).Restarted box, checked connections, 1 splitter (absolutely needed). These issues ONLY occurred after installing new 4K box. Any udeas?

Responses

New Poster

 • 

2 Messages

8 m ago

Thanks, we don't have a wall connector, it is wired from the street, into the house (basement) then a splitter then from the splitter directly to the box. The splitter then sends wires to several rooms throughout the house.
EG

Expert

 • 

86.6K Messages

8 m ago

FWIW, that's not just a passive splitter. It's an amplifier.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here