Visitor
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1 Message
Netflix
Only on my main dvr box I can't start netflix. It says it requires xfinity internet and wants me to upgrade. I already have xfinity internet. Netflix works on my other TV using the secondary xfinity box.
Visitor
•
1 Message
Only on my main dvr box I can't start netflix. It says it requires xfinity internet and wants me to upgrade. I already have xfinity internet. Netflix works on my other TV using the secondary xfinity box.
user_03c85e
1 Message
2 years ago
Mine is doing the exact same thing on Netflix and Hulu.
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XfinityAngie
Official Employee
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1.8K Messages
2 years ago
@user_863354, Thank you for reaching out to Xfinity Support. It is important that you provide a matching email that links your Netflix account to Xfinity. If you choose to use a different email address you will be prompted to enter it on the screen. Let us know if this helps. We may need to take a closer look at your account and provide more assistance.
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