Last few days this has been wonky for me as well. Sometimes opens on a second try. Also you might power-on, power-off your box to clean out the memory gunk.
I feel that these X1 boxes, now, what, ?7 or 8 years old?, barely have enough memory or CPU to run modern apps. We mostly use a cheap Chromecast device on HDMI2 to watch Netflix, Prime, Max, Disney+, etc. It is only about 50 bucks and is kept pretty well up to date, And if it gets obsolete, we'll get the current version at Best Buy for another 50 bucks. Bada bing, bada boom.
It would be nice if Comcast would release a modern cable box. It would be nice if I had a million dollars and Charlize Theron was my girlfriend.
user_i81okt Hello and thank you for reaching out via our Xfinity Community Forum. If you are able to access Prime Video and Peacock, but encounter difficulties opening Netflix, several factors may be at play. First and foremost, verify that your Netflix subscription is active and up to date. Next, ensure your internet connection is stable and functioning correctly. If you're utilizing Xfinity X1, confirm you possess a compatible TV Box and a subscription to Netflix's Premium Plan for 4K Ultra HD access. If the problem persists, reaching out to Netflix's customer support team for additional guidance may be necessary.
I was working fine until 4 days ago. My Netflix works perfectly working through other devices even directly through my Smart TV. But I've always accessed my Netflix through the app through my Xfinity since its more efficient and the audio is wired through my cable box. 4 days ago, my Netflix (ONLY through the Xfinity cable box) gets an error code NW-2-5. All other streaming services work fine through the cable box. ONLY Netflix stopped working. It doesn't allow me to reset.
I don't see an error message but the NF app often fails to open on by XG1V4 box last several months. This is not a logon or connection problem -- it's an app problem.
It works if I force it to exit and try again. I think that most of the X1 boxes are so old that they have barely sufficient memory to run multiple fat streaming apps. I power cycle my box every few days to clear memory and do a soft reset. No, it shouldn't be like this. Yes, Xfinity, really should refresh the X1 lineup....
I do most of my streaming from a cheap USB device for this and other reasons.
@user_29fnb6 the same exact thing is happening to me too around the same time too. I called Xfinity and Netflix each of who could not resolve the issue. For now I am watching directly on the Samsung tv although definitely not as convenient as saying Netflix directly into Xfinity voice remote. 😒
Hello, @user_29fnb6 and others! Thank you so much for taking the time to leave comments with your shared concerns about launching Netflix on our X1 TV Boxes. The good news is that this is a known issue already being worked on by our engineers! Many customers are now affected, and we've got an open ticket in place, so we appreciate your patience. In the meantime, we definitely recommend using other devices to access Netflix if possible. Our engineers and others working behind the scenes are great at what they do! And they know what an inconvenience this is, so again I thank you for giving us a chance to resolve this as quickly as we can. Keep an eye on the forums, and surely customers who start seeing a fix once implemented will start sharing that when it happens :)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_ykydxm I am sorry to hear you are having an issue with opening Netflix. What error are you getting when you try to open the app?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_ywffqd Welcome to our community forum! Thanks for reaching out so we can help with the error code you get when accessing Netflix. I love being able to access my Netflix content through my X1 box so I want to make sure we get this taken care of.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
R_Aster
Contributor
•
50 Messages
7 months ago
Hi User,
Last few days this has been wonky for me as well. Sometimes opens on a second try. Also you might power-on, power-off your box to clean out the memory gunk.
I feel that these X1 boxes, now, what, ?7 or 8 years old?, barely have enough memory or CPU to run modern apps. We mostly use a cheap Chromecast device on HDMI2 to watch Netflix, Prime, Max, Disney+, etc. It is only about 50 bucks and is kept pretty well up to date, And if it gets obsolete, we'll get the current version at Best Buy for another 50 bucks. Bada bing, bada boom.
It would be nice if Comcast would release a modern cable box. It would be nice if I had a million dollars and Charlize Theron was my girlfriend.
Good luck.
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XfinityChristy
Official Employee
•
1.6K Messages
7 months ago
0
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user_29fnb6
1 Message
2 months ago
I was working fine until 4 days ago. My Netflix works perfectly working through other devices even directly through my Smart TV. But I've always accessed my Netflix through the app through my Xfinity since its more efficient and the audio is wired through my cable box. 4 days ago, my Netflix (ONLY through the Xfinity cable box) gets an error code NW-2-5. All other streaming services work fine through the cable box. ONLY Netflix stopped working. It doesn't allow me to reset.
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user_ywffqd
1 Message
2 months ago
We have the same error code and have not yet been able to get assistance. Netflix said it isn’t there issue. Would love to get some help.
(edited)
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