netflix stutter

I'm also experiencing the exact same issue in Michigan.  Netflix app stutters when played through Comcast X1.  No problems with other video sources or when playing Netflix through Blu-Ray.

Hi, pandora69. Please send me a private message with the requested information so I can assist you further.

Same problem here.  Started about 4 weeks ago when watching Netflix through the Netflix app on my X1 DVR.  Does not happen when using the Netflix app on my XiD-P box or when watching Netflix through my bluray.  Stutters every 10 seconds or so.  Spoke with 3 different Xfinity departments and they said all tests looked good.  Sent out a technician who replaced my box.  I still have the stutter. 

Same problem here in Denver.  It started about the same time as everybody else.  It would be nice if Xfinity could pinpoint the time when it all went bad, and see what change they made on that day.

I wouldn't be surprised it they tried to throw on some bandwidth limiting or something, and didn't realize the problem because the video quality other than the stuttering still looks fine.

Try Narcos Mexico on Netflix. The stutter occurred for me in both episodes 1 and 2. I watched Trevor Noah Son of Patricia last night and there wasn't any stutter problem. Maybe it specific to certain shows/video. 

I responded to Morgan.  He said everything looked fine from his end so he opened a ticket.   I got a call from xfinity telling me to reset netflix which I had previously told them I already performed.   They seem very determined not to accept the fact it is something they did to the X1 DVR software.  I told them I already reset Netflix, unplugged X1, rebooted X1, changed cables, moved box to another room where non DVR X1 worked fine and even had the X1 DVR box swapped out with a new one and problem still there.

It's various shows.  Has anyone responded to Comcast Morgan with the information he requested?  If so, Comcast Morgan, what have you found?  This needs to get fixed sooner or later and I am throughly convinced that it's on Comcast's end and not ours.

tech came out today. Replaced my box with a much smaller one.  Netflix starts up faster and doesn't stutter anymore.

Tooky61 ~ If your premise passes signal level tests, the process is to have this looked into and researched further on our end by opening up a request. We are not necessarily saying it's an issue on your end. We're seeing a trend and opening up service requests at this time to follow the trouble you're experiencing. 

same here,,, Boynton Beach FL  

started about a week ago  mid nov 2018

---

@RobertWy wrote:

---

@davesherman10 wrote:

Same problem here in Denver.  It started about the same time as everybody else.  It would be nice if Xfinity could pinpoint the time when it all went bad, and see what change they made on that day.

 

I wouldn't be surprised it they tried to throw on some bandwidth limiting or something, and didn't realize the problem because the video quality other than the stuttering still looks fine.

---

Does it happen with any content you select?  I want to run a test with my DVR.

---

As far as I can tell, it has happened with everything that I've watched since early November.

Making a Murderer Season 2

Creep 2  (movie)

Requiem Season 1

and probably a few other things here and there

This is happening with my X1 Box as well and started about the same time as everyone else with the same symptoms.  Netflix works fine on my Roku and XBOX One.  I hope it gets fixed because it was convenient to use Netflix from the Xfinity box.

Thank you for posting an update, Orampc. Much appreciated!