netflix stutter

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@Pfrwatlans wrote:
I could post a pic if you need it

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Thanks, Pfrwatlans, but not necessary.   Though not at all surprising, it is disappointing that Comcast staff haven't posted the version number and timestamp of the Netflix stutter fix.

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@Mikelanford wrote:
I am having this problem also. Reset Netflix, no help. Please help. Thank you.

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does this happen on all of your set top boxes? using the voice remote command 'about' what is the rest of the line to right of 'STB Version.."?

@Mikelanford wrote:
I am having this problem also. Reset Netflix, no help. Please help. Thank you.

does this happen on all of your set top boxes? using the voice remote command 'about' what is the rest of the line to right of 'STB Version.."?

Mikelanford, I also reccomend you check the coaxial cable behind your cable box. Did you move furniture lately? Often times if you have the coax running along the wall and the cable is moved, a stable can pierce the cabling and then, viola, signal leakage. Let us know!

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@Mikelanford wrote:
PX001AN_3.2p12s3_PROD_sey

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that is the very oldest x1 DVR and has many issues. swap for a new version (no clock). if you have a couple of non-DVR set top boxes is one an XG2? (has its own tuners and frees up channels in use on your DVR). same price.

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@Mikelanford wrote:
My one other box is an XiD-C. I will swap out. Can I jus take the one I have to the xfinity center here or must a technician install it? Thank you very much.

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just need the box and power brick. you might ask for another xr15 remote while there (free).

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@tomanddayna wrote:
Same issue
If known issues in specific hardware or software, Comcast should just ship me new boxes for my X1 and 4K service. Saying this because I’ve spent over 2 hrs trying to fix, researching, and find it’s a known issue!

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so far there is no 2nd version of any 4k box.

tomanddayna, if you'd like to get some replacement boxes, I can help with that! Please send me a private message with your full name for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.  

Hi, emmabgriffin. This issue should be fixed in all areas now,  but in the past we were recommending a box swap to the X1 4K DVR. That was the temporary work around, but should no longer be needed. I would like to gain a few additional details about what you're experiencing and then I can confirm which recommended course of action would be best. I have responded to your private message regarding this concern and you are welcome to get back to me there at your convenience. Thank you!