netflix stutter

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@ComcastAmira wrote:

Hello all, we are still working to get the updates filtered out. In the meantime, we ask that you please allow us time to get them out to everyone who is still experiencing the stutter. We absolutely appreciate your patience and will reach out with any updates provided. Thank you!

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ComcastAmira--Would you please advise us of the firmware/update number of the Netflix stutter fix?  Thanks.

mfrank1, I don't have that info, but I'd be happy to reach out to tech ops on your behalf to see where we are with this issue. Please send me a private message with your full name for help. 

Ken

The fix for Netflix stuttering got downloaded to my device and it now is working fine.  The Release Version is 98.1.5 with an STB Timestamp of 27 Apr 2019 03:07:03 AM UTC.

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@Steven1224 wrote:

The fix for Netflix stuttering got downloaded to my device and it now is working fine.  The Release Version is 98.1.5 with an STB Timestamp of 27 Apr 2019 03:07:03 AM UTC.

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@ComcastAmira Not pleased......I have a STB April 27 timestamp but Release Version is 98.1.2.  Come on Comcast..... for heaven's sake roll the fix out to the rest of us. I am in Northern Virginia. Why is it taking so long? 

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@Steven1224 wrote:

The fix for Netflix stuttering got downloaded to my device and it now is working fine.  The Release Version is 98.1.5 with an STB Timestamp of 27 Apr 2019 03:07:03 AM UTC.

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Very interesting, Steven.  Thanks for posting this.  My Netflix is still stuttering.  I checked, and my Release Version is 98.1.2 with an STB Timestamp of April 23.  XRE Protocol Version 2.8.0 and Receiver Native Version of 3.6.0.

Perhaps others can post their info, noting whether their Netflix is still stuttering or not.  If Comcast staff is monitoring, maybe they can advise about the delay in rolling out this fix to all customers.

OK, I'll follow up with you and the team. 

mfrank1, did you see my message in PM earlier? I wanted to see if you got that call back from tech ops. 

Ken

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@CCKenF wrote:

mfrank1, did you see my message in PM earlier? I wanted to see if you got that call back from tech ops. 

 

Ken

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Just replied back channel, Ken.  But the short answer is no, I'm afraid.

If you get a chance, would you please post the update release number and STB Timestamp from the Settings screen?

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Sorry, Pfrwatlans.  I see you said your stuttering problem was fixed.  But now I'm thoroughly confused. We have the same Release version and I still have the stuttering problem.  But our Timestamps are different.  Yours is April 27 (same as the previous poster who has 98.1.5).  Mine is April 23.  Can someone from Comcast please verify the release version that fixes the problem?

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@Pfrwatlans wrote:
Release Version: 98.1.2
STB Timestamp: Sat 27 Apr 2019 03.06.26 AM UTC

Is that what you wanted mfrank1?

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Yes, thank you Pfrwatlans.  But does your Netflix still stutter?  I have Version 98.1.2 and still have the stutter.  Someone else posted 98.1.5 and indicated that version corrects the stuttering problem.