netflix stutter

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@Galvin wrote:

Only happens when I watch netflix on my xfinity box.  If I watch it on my computer I get no stutter.

This just started happening a few days ago.  I'd never get stutter watching netflix

 

I already reset the netflix app.  Refreshed the box, turned the box off and on again.

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do you have more than one set top box? if so, same issue on the other(s)?

Just one box

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

Yes everything is fine, I did notice some minor stutter thru streaming ondemand stuff.  But not as bad as netflix

My shows that I recorded play back with no issues.

Hi, Galvin. Thanks for posting and for letting us know what you've already done to try and solve this. Has anything physically changed at your premise recently, like moving the box to a different cable out? Have you checked your cable cord connections? Even the slightest adjustment can make a big difference. I imagine all of the other services work fine through the box, besides Netflix?

I just wanted to add that I too have noticed the same Netflix stutter on my X1 box begining approximately a couple of weeks ago.  I have another TV thats gets its Netflix via direct network and it does not stutter at all.  I thought it might be useful to know that it is happening to others.

Same issue here.  I specifically searched in this forum to see if it was just me, and now I see it's not.  Now the question is, is it a signal problem, or is my X1 box going bad.  I've also noticed some glitches in my recordings lately.  Could it be the hard drive?  But that shouldn't affect Netflix, right?

There are a few potential contributing factors. We handle accounts all across the US and I checked our national board that we have and keep updated and it's not a known issue. Clearly you all are having problems with this box application, but what is causing it for one person isn't necessarily causing it for another person. For issues like this, we generally check premise signal strength, splitters, cable box firmware, things like that. It's generally not a hardware issue. How long has this been going on for everyone, about two weeks then?

Galvin ~ I wouldn't recommend swapping out the box, as it's unlikely swapping hardware would fix this issue. You're welcome to send me a private message with your name so I can check your cable box firmware and view a few other diagnostics on this end.

I'll just swap the box out for another one.  This box is new just got it this summer.  But thats the best way to rule out an issue.  If it happens on the new box, then its something else. But eliminating the box as the problem is the next best for me to do. I'll get back when I've done this.

I have just updated/replaced my XG1-A to a brand new XG1v4 (not because of the Netflix stutter, but rather for the 4k) and my SD Netflix no longer stutters.  And 4k Netflix does not stutter either. (of course the XG1-A could not do 4k so that is not offered as a comparison)  I don't know if that helps any for troubleshooting.

I am currently experiencing the same issue.  Only on my X1 box, not when I use my Apple Tv on the same set.  Any suggestions?

Been having the same issue with Netflix for about 3 weeks.  Only happens on the main X1 box.  If anyone finds a solution please post.