Galvin's profile

Contributor

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30 Messages

Sun, Nov 11, 2018 11:00 PM

netflix stutter

Only happens when I watch netflix on my xfinity box.  If I watch it on my computer I get no stutter.

This just started happening a few days ago.  I'd never get stutter watching netflix

 

I already reset the netflix app.  Refreshed the box, turned the box off and on again.

 

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Responses

mfrank1

Contributor

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41 Messages

2 y ago


@Pfrwatlans wrote:
I could post a pic if you need it

Thanks, Pfrwatlans, but not necessary.   Though not at all surprising, it is disappointing that Comcast staff haven't posted the version number and timestamp of the Netflix stutter fix.

Rustyben

Expert

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24K Messages

2 y ago


@Mikelanford wrote:
I am having this problem also. Reset Netflix, no help. Please help. Thank you.

does this happen on all of your set top boxes? using the voice remote command 'about' what is the rest of the line to right of 'STB Version.."?

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New Poster

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5 Messages

2 y ago

I am having this problem also. Reset Netflix, no help. Please help. Thank you.
ComcastKenF

Official Employee

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8K Messages

2 y ago

@Mikelanford wrote:
I am having this problem also. Reset Netflix, no help. Please help. Thank you.

does this happen on all of your set top boxes? using the voice remote command 'about' what is the rest of the line to right of 'STB Version.."?

Mikelanford, I also reccomend you check the coaxial cable behind your cable box. Did you move furniture lately? Often times if you have the coax running along the wall and the cable is moved, a stable can pierce the cabling and then, viola, signal leakage. Let us know!

New Poster

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5 Messages

2 y ago

PX001AN_3.2p12s3_PROD_sey

New Poster

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5 Messages

2 y ago

I haven’t tried on other set we never watch up there.
Rustyben

Expert

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24K Messages

2 y ago


@Mikelanford wrote:
PX001AN_3.2p12s3_PROD_sey

that is the very oldest x1 DVR and has many issues. swap for a new version (no clock). if you have a couple of non-DVR set top boxes is one an XG2? (has its own tuners and frees up channels in use on your DVR). same price.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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5 Messages

2 y ago

My one other box is an XiD-C. I will swap out. Can I jus take the one I have to the xfinity center here or must a technician install it? Thank you very much.
Rustyben

Expert

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24K Messages

2 y ago


@Mikelanford wrote:
My one other box is an XiD-C. I will swap out. Can I jus take the one I have to the xfinity center here or must a technician install it? Thank you very much.

just need the box and power brick. you might ask for another xr15 remote while there (free).

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Was your question answered? Mark the post as Best Answer!tick

New Poster

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5 Messages

2 y ago

Thank you!

New Poster

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1 Message

2 y ago

Same issue
If known issues in specific hardware or software, Comcast should just ship me new boxes for my X1 and 4K service. Saying this because I’ve spent over 2 hrs trying to fix, researching, and find it’s a known issue!
Rustyben

Expert

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24K Messages

2 y ago


@tomanddayna wrote:
Same issue
If known issues in specific hardware or software, Comcast should just ship me new boxes for my X1 and 4K service. Saying this because I’ve spent over 2 hrs trying to fix, researching, and find it’s a known issue!

so far there is no 2nd version of any 4k box.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
ComcastKenF

Official Employee

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8K Messages

2 y ago

tomanddayna, if you'd like to get some replacement boxes, I can help with that! Please send me a private message with your full name for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.  

Regular Visitor

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1 Message

2 y ago

I’m having the same issue. We got a new x1 box about a month ago and have tried troubleshooting. How do I get a new box?

Official Employee

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2.5K Messages

2 y ago

Hi, emmabgriffin. This issue should be fixed in all areas now,  but in the past we were recommending a box swap to the X1 4K DVR. That was the temporary work around, but should no longer be needed. I would like to gain a few additional details about what you're experiencing and then I can confirm which recommended course of action would be best. I have responded to your private message regarding this concern and you are welcome to get back to me there at your convenience. Thank you! 

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