Galvin's profile

Contributor

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30 Messages

Sun, Nov 11, 2018 11:00 PM

netflix stutter

Only happens when I watch netflix on my xfinity box.  If I watch it on my computer I get no stutter.

This just started happening a few days ago.  I'd never get stutter watching netflix

 

I already reset the netflix app.  Refreshed the box, turned the box off and on again.

 

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Responses

mfrank1

Contributor

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41 Messages

2 y ago


@ComcastAmira wrote:

Hello all, we are still working to get the updates filtered out. In the meantime, we ask that you please allow us time to get them out to everyone who is still experiencing the stutter. We absolutely appreciate your patience and will reach out with any updates provided. Thank you!


ComcastAmira--Would you please advise us of the firmware/update number of the Netflix stutter fix?  Thanks.

ComcastKenF

Official Employee

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8K Messages

2 y ago

mfrank1, I don't have that info, but I'd be happy to reach out to tech ops on your behalf to see where we are with this issue. Please send me a private message with your full name for help. 

 

Ken

New Poster

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3 Messages

2 y ago

The fix for Netflix stuttering got downloaded to my device and it now is working fine.  The Release Version is 98.1.5 with an STB Timestamp of 27 Apr 2019 03:07:03 AM UTC.

TerriB

Most Valued Poster

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3K Messages

2 y ago


@Steven1224 wrote:

The fix for Netflix stuttering got downloaded to my device and it now is working fine.  The Release Version is 98.1.5 with an STB Timestamp of 27 Apr 2019 03:07:03 AM UTC.




@ComcastAmira Not pleased......I have a STB April 27 timestamp but Release Version is 98.1.2.  Come on Comcast..... for heaven's sake roll the fix out to the rest of us. I am in Northern Virginia. Why is it taking so long? 
mfrank1

Contributor

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41 Messages

2 y ago


@Steven1224 wrote:

The fix for Netflix stuttering got downloaded to my device and it now is working fine.  The Release Version is 98.1.5 with an STB Timestamp of 27 Apr 2019 03:07:03 AM UTC.


Very interesting, Steven.  Thanks for posting this.  My Netflix is still stuttering.  I checked, and my Release Version is 98.1.2 with an STB Timestamp of April 23.  XRE Protocol Version 2.8.0 and Receiver Native Version of 3.6.0.

 

Perhaps others can post their info, noting whether their Netflix is still stuttering or not.  If Comcast staff is monitoring, maybe they can advise about the delay in rolling out this fix to all customers.

ComcastKenF

Official Employee

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8K Messages

2 y ago

OK, I'll follow up with you and the team. 

ComcastKenF

Official Employee

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8K Messages

2 y ago

mfrank1, did you see my message in PM earlier? I wanted to see if you got that call back from tech ops. 

 

Ken

mfrank1

Contributor

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41 Messages

2 y ago

 


@CCKenF wrote:

mfrank1, did you see my message in PM earlier? I wanted to see if you got that call back from tech ops. 

 

Ken


Just replied back channel, Ken.  But the short answer is no, I'm afraid.

Pfrwatlans

Contributor

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25 Messages

2 y ago

Netflix stutter is fixed in Lansing Mi
mfrank1

Contributor

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41 Messages

2 y ago

If you get a chance, would you please post the update release number and STB Timestamp from the Settings screen?

Pfrwatlans

Contributor

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25 Messages

2 y ago

Release Version: 98.1.2
STB Timestamp: Sat 27 Apr 2019 03.06.26 AM UTC

Is that what you wanted mfrank1?
mfrank1

Contributor

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41 Messages

2 y ago






Sorry, Pfrwatlans.  I see you said your stuttering problem was fixed.  But now I'm thoroughly confused. We have the same Release version and I still have the stuttering problem.  But our Timestamps are different.  Yours is April 27 (same as the previous poster who has 98.1.5).  Mine is April 23.  Can someone from Comcast please verify the release version that fixes the problem?
mfrank1

Contributor

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41 Messages

2 y ago


@Pfrwatlans wrote:
Release Version: 98.1.2
STB Timestamp: Sat 27 Apr 2019 03.06.26 AM UTC

Is that what you wanted mfrank1?

Yes, thank you Pfrwatlans.  But does your Netflix still stutter?  I have Version 98.1.2 and still have the stutter.  Someone else posted 98.1.5 and indicated that version corrects the stuttering problem.

Pfrwatlans

Contributor

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25 Messages

2 y ago

No, mine is fixed- the release time stamp is Apr 23 but the stb time stamp is Apr 27
Pfrwatlans

Contributor

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25 Messages

2 y ago

I could post a pic if you need it

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