Galvin's profile

Contributor

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30 Messages

Sun, Nov 11, 2018 11:00 PM

netflix stutter

Only happens when I watch netflix on my xfinity box.  If I watch it on my computer I get no stutter.

This just started happening a few days ago.  I'd never get stutter watching netflix

 

I already reset the netflix app.  Refreshed the box, turned the box off and on again.

 

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New Poster

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1 Message

2 y ago

Brand new customer and the netflix "channel" on the box ( i do not have my modem or router hooked up yet) lags and jumps. Though we are paying for internet, we do not have access as of yet, proving it has nothing to do with too many devices using internet at the same time. The dvr box was wrapped in plastic when i picked it up at the xfinity store. So is it the box? Is it the Xfinity service?
I am on the third floor, and the box is in the largest room with lots of open space ( that shouldn't matter anyway as its a wired connectionl) all wires have been re installed and are fully connected. Dvr play back is jumpy too. I've had the service for 3 days, basic package, I'm wondering why I should continue with a service that doesn't actually work as advertised.
TiredRetired

Most Valued Poster

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935 Messages

2 y ago


@rhagen wrote:

I am the first one in this thread, page 1, who changed to the 4k box.  That fixed the Netflix stutters.  However, as with zuma15, I too have noticed the problems with DVR recordings recently.  Not as bad as the Netflix stutters were but enough to be annoying.


So, one issue is cured with getting a 4K box, but now DVR recordings are stuttering.  That is just choice.  I do believe I will stick with watching Netflix on my Roku 2 and leave it at that.  

TerriB

Most Valued Poster

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3K Messages

2 y ago

I am holding my breath. We do not have the new  box and have no real need for it. Don't want to lose our  very long list of recordings by getting it JUST to stop the Netflix stutter when we still believe its NOT a box problem since it started all of a sudden when nothing else had changed and seems Comcast is working on a solution that does not include a box upgrade.  So far we do not have any stuttering of any  DVR recording and the very recent posts are the first I have heard of this. Holy Moley....if we start getting stuttering other than Netflix I will simply lose whats left of my Comcast user mind. We don't pay extra for Netflix and I would rather deal with the stutter or just not watch it at all if I have to get a new box and lose all my recordings but as I said I do not believe it the box thats the root cause.  We did without Netflix for years and we use it mostly to watch past episodes of network shows for free. 

Rustyben

Expert

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24K Messages

2 y ago


@TerriB wrote:

@mfrank1 wrote:

@TerriB wrote:

. Don't want to lose our  very long list of recordings by getting it JUST to stop the Netflix stutter

 

You're right to be concerned, Terri.  When this first started back in November, a tech came to my house and swapped my DVR box (non-4K for non-4K), assuring me my DVR recordings were kept "in the cloud" and would migrate to the new box.  They didn't.


Yep.... some of them  are in the cloud......BUT you cannot access them on a tv.....thank goodness I never believed that we could 


X1 set top boxes do have access to cloud recordings. If the show is on a hard drive in the home, that version is used in-home. if the show is not on the hard drive, then the cloud DVR copy is used.

TerriB

Most Valued Poster

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3K Messages

2 y ago


@mfrank1 wrote:

@TerriB wrote:

. Don't want to lose our  very long list of recordings by getting it JUST to stop the Netflix stutter

 

You're right to be concerned, Terri.  When this first started back in November, a tech came to my house and swapped my DVR box (non-4K for non-4K), assuring me my DVR recordings were kept "in the cloud" and would migrate to the new box.  They didn't.


Yep.... some of them  are in the cloud......BUT you cannot access them on a tv.....thank goodness I never believed that we could

 

Rustyben

Expert

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24K Messages

2 y ago


@TerriB wrote:

I am holding my breath. We do not have the new  box and have no real need for it. Don't want to lose our  very long list of recordings by getting it JUST to stop the Netflix stutter when we still believe its NOT a box problem since it started all of a sudden when nothing else had changed and seems Comcast is working on a solution that does not include a box upgrade.  So far we do not have any stuttering of any  DVR recording and the very recent posts are the first I have heard of this. Holy Moley....if we start getting stuttering other than Netflix I will simply lose whats left of my Comcast user mind. We don't pay extra for Netflix and I would rather deal with the stutter or just not watch it at all if I have to get a new box and lose all my recordings but as I said I do not believe it the box thats the root cause.  We did without Netflix for years and we use it mostly to watch past episodes of network shows for free. 


by 'list of recordings' do you mean actual recordings on the hard drive? or the schedule/priority list  (stored in the cloud not the set top box)?

mfrank1

Contributor

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41 Messages

2 y ago


@TerriB wrote:

. Don't want to lose our  very long list of recordings by getting it JUST to stop the Netflix stutter

 

You're right to be concerned, Terri.  When this first started back in November, a tech came to my house and swapped my DVR box (non-4K for non-4K), assuring me my DVR recordings were kept "in the cloud" and would migrate to the new box.  They didn't.

mfrank1

Contributor

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41 Messages

2 y ago



X1 set top boxes do have access to cloud recordings. If the show is on a hard drive in the home, that version is used in-home. if the show is not on the hard drive, then the cloud DVR copy is used.


All I can tell you is that all but three of my DVR recordings migrated to the new box, amd my DVR was almost 90% full at the time of the swap.  I lost pretty much everything, despite promises to the contrary.

Galvin

Contributor

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30 Messages

2 y ago

When you get a new box.  All your recording on the harddrive are on the cloud instead. But your recording list.  The list that tells you what your box will record next is not lost since thats stored in the cloud anyway.  When you record new shows they'll be stored on the harddrive in the new box

 

I swapped boxes several times before I got the 4K, and never lost my recordings, they just went to the cloud

 

 

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

@Galvin
It’s not all recordings that you have access to after a box swap, it’s the last 60 hours of recordings made.
TerriB

Most Valued Poster

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3K Messages

2 y ago

@ComcastAndrew

 


@CCAndrew wrote:
@Galvin
It’s not all recordings that you have access to after a box swap, it’s the last 60 hours of recordings made.

Andrew....can you clear this up please. 60 hours of DVR recordings that were on the DVR hard drive would download to a new DVR hard drive or just to the cloud for viewing on other than a TV? This has always been foggy.

mfrank1

Contributor

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41 Messages

2 y ago


@CCAndrew wrote:
@Galvin
It’s not all recordings that you have access to after a box swap, it’s the last 60 hours of recordings made.

Sadly, some techs appear not to understand this.  I was assured  by the tech that all my DVR recordings would be recovered from the cloud after a box swap.  I wound up with no change in the Netflix stutter, and almost all of my DVR recordings gone.  I was worse off than I was before I called Comcast for help.

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

@Orampc , it would depend on the amount of recordings, 60 hours is the limit.
TerriB

Most Valued Poster

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3K Messages

2 y ago


@Galvin wrote:

When you get a new box.  All your recording on the harddrive are on the cloud instead. But your recording list.  The list that tells you what your box will record next is not lost since thats stored in the cloud anyway.  When you record new shows they'll be stored on the harddrive in the new box

 

I swapped boxes several times before I got the 4K, and never lost my recordings, they just went to the cloud

 

 


Having recordings only on the cloud after a box swap is not a postive thing for those like me who ONLY watch recordings on a TV.  Not everyone is hooked on streaming on another device. I cannot imagine watching recordings on my phone or tablet. A tiny screen vs TV? Why unless a person travels a lot ( like I  did before retirement) and does not have access to their home TV/DVR and even then I would wait and watch on TV. I have asked Andrew for clarification that nothing will download to a new DVR hard drive after a swap. Keep getting different stories.

Orampc

Frequent Visitor

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14 Messages

2 y ago

I switched boxes serveral times.  Every time the content from my old box was automatically copied to my new box.  It seems like it works for some people but not for others?

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