netflix stutter

Posting to enable PM'ing.

Thanks @ComcastChe. I PM’d you.

You're welcome. I'll pick it up now. 

Hi @Jbutler333, 

I can assist you as well. Since you have created a public post now, you should be able to send a private message now. To message @ComcastMorgan or myself, click on our name, then click send a message on the right side. 

@Bill2489, that, or I can ship one if that's what you'd prefer. @Tooky61, Thanks for letting us know. I can check your account as well. Can you send me a private message with your first and last name? 

There is nothing wrong with our accounts.  Everything but Netflix and Acorn work fine just like they always have.  There is something wrong system wide with Xfinity.  Comcast needs to get their head out of the sand and figure this out.

It's been happening for me ever since I got the service...about 2 months.

The request for you to send us a private message is not necessarily indicative of there being an issue with your account. We can see in this thread that there are several people in different areas experiencing similar trouble with the Netflix app on the X1 DVR. It's more to allow us to look at the necessary diagnostics that can contribute to this type of problem, confirm whether or not those issues are present and if not, open a service request as needed in order to allow further research and tracking of this issue. Thank you.

Thanks for the clarification. So do I need to do anything else to get help with this? Call for service? Open a ticket? 

If you sent @ComcastChe a private message, she will help you out from there. Thank you. 

@ComcastChe- I went to a store to try and exchange for a 4k dvr but was told a technician had to come because a code had to be entered to activate it.

Does this sound right to you?