Contributor
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30 Messages
netflix stutter
Only happens when I watch netflix on my xfinity box. If I watch it on my computer I get no stutter.
This just started happening a few days ago. I'd never get stutter watching netflix
I already reset the netflix app. Refreshed the box, turned the box off and on again.
edw5
Regular Visitor
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1 Message
5 years ago
Posting to enable PM'ing.
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Tooky61
Contributor
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42 Messages
5 years ago
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Jbutler333
Regular Visitor
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7 Messages
5 years ago
Thanks @ComcastChe. I PM’d you.
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CCChe
Official Employee
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6.9K Messages
5 years ago
You're welcome. I'll pick it up now.
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CCChe
Official Employee
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6.9K Messages
5 years ago
Hi @Jbutler333,
I can assist you as well. Since you have created a public post now, you should be able to send a private message now. To message @ComcastMorgan or myself, click on our name, then click send a message on the right side.
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Jbutler333
Regular Visitor
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7 Messages
5 years ago
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CCChe
Official Employee
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6.9K Messages
5 years ago
@Bill2489, that, or I can ship one if that's what you'd prefer. @Tooky61, Thanks for letting us know. I can check your account as well. Can you send me a private message with your first and last name?
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Tooky61
Contributor
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42 Messages
5 years ago
There is nothing wrong with our accounts. Everything but Netflix and Acorn work fine just like they always have. There is something wrong system wide with Xfinity. Comcast needs to get their head out of the sand and figure this out.
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Jimmymiro12
Regular Visitor
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1 Message
5 years ago
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Jbutler333
Regular Visitor
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7 Messages
5 years ago
It's been happening for me ever since I got the service...about 2 months.
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CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
The request for you to send us a private message is not necessarily indicative of there being an issue with your account. We can see in this thread that there are several people in different areas experiencing similar trouble with the Netflix app on the X1 DVR. It's more to allow us to look at the necessary diagnostics that can contribute to this type of problem, confirm whether or not those issues are present and if not, open a service request as needed in order to allow further research and tracking of this issue. Thank you.
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Jbutler333
Regular Visitor
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7 Messages
5 years ago
Thanks for the clarification. So do I need to do anything else to get help with this? Call for service? Open a ticket?
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CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
If you sent @ComcastChe a private message, she will help you out from there. Thank you.
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Bill2489
Regular Visitor
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4 Messages
5 years ago
@ComcastChe- I went to a store to try and exchange for a 4k dvr but was told a technician had to come because a code had to be entered to activate it.
Does this sound right to you?
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CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
Hi, Bill2489. These boxes can be self installed. When we ship the box out, the code will be placed onto your account at that time. Did you try switching out the box at a service center? They don't always have them on inventory, it can be limited.
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