netflix stutter

The 4k box is nice, even if you don't have 4k. its more responsive. The menus work faster.  Netflix app loads way faster.  Its just a better box imo

---

@ComcastMorgan wrote:

We are very pleased to hear that, Orampc. We're glad to hear about your positive experiences with us and we'll be happy to continue assisting you with your needs/concerns here going forward as well. 🙂

 

 

Pfrwatlans ~ Right now, we are still opening requests for further investigation. There is no firmware fix I have been made aware of coming down the pipeline just yet.

---

Morgan,

                     I've seen the issue as well. Since others have upgraded the equipment in order to fix the problem, does this mean previous box models are underpowered to handle the processing of streaming media? Has anyone in comcast labs ben able to confirm the stutter by running a test on one of the boxes? I figure that's the only way for them to see what the customer is reporting.

I agree Zuma.

In the requests, we're able to notate what steps you've already completed. As far as duplicating the issue goes, I (and many other colleagues in various areas of the US) have tested the Netflix app through the X1 DVR box and we are not able to duplicate the issue. This is why we're emphasizing the importance of opening the request so we can see where exactly the trend is stemming from, why that is, and formulate a plan to fix it. 

Please tell us how to open a request. It is not evident. Thank you.

How does one "open the request"?

---

@Discovery77 wrote:

I've been experiencing Netflix stutter ONLY on my X1 DVR in just the past few weeks. It plays fine on my non-DVR boxes. Has there been any progress on a remedy. ("No known issues" no longer works as this ever-expanding string clearly demonstrates.)

 

So far the one fix is to get the 4k DVR.

---

I've been experiencing Netflix stutter ONLY on my X1 DVR in just the past few weeks. It plays fine on my non-DVR boxes. Has there been any progress on a remedy. ("No known issues" no longer works as this ever-expanding string clearly demonstrates.)

Thank you for your feedback, Tooky61. Right now we are tracking this issue by opening up requests, but we do appreciate your suggestion. 

To open a request, you will need to send me a private message with your name so I can open it for you.