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Xophilliesxo
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Wednesday, March 7th, 2018 11:00 AM

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Netflix on X1 not working

The past 2 days when we try to log into Netflix we get error ui-800-3(100018)... I’ve done all the trouble shooting including a full reboot of the box. Anyone else experience this? We’re you able to fix it? (We’re currently experiencing a pretty bad snow storm so it’s going to be a few days I’m sure before we can get a tech out or be able to go to Comcast to swap the box)
Thanks in advance

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4 years ago

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CCAndrew

Gold Problem Solver

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25.9K Messages

6 years ago

That would depend on the type of cable boxes that are on those 2 TVs.

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Rustyben

Expert

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24.6K Messages

6 years ago

@elainedoyle621 wrote:

I can only get into netflix on 1 TV and not on the other 2 TVs, why?

adding... go to each X1 box and give voice command "about". reply with the rest of the line to right of 'STB version'. someone will respond with the best equipment choices for your home.

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Linzv26

Regular Visitor

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4 Messages

6 years ago

I’ve tried resetting my DvR box as suggested and I still can’t get Netflix to work.  We got a new DVR box a couple months ago and didn’t think anything of it until we went to sign in to Netflix. We can use all of our other boxes and I can sign into Amazon Prime using this DVR box. Any other suggestions?

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XfinityKenF

Official Employee

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8K Messages

6 years ago

Linzv26, thanks for taking the time to let us know about your Netflix issues! Are you getting an error message when you attempt to launch Netflix? 

 

Ken

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Linzv26

Regular Visitor

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4 Messages

6 years ago

Yes, I'm being billed thru my iTunes account and we can watch it on all our other TVs, phones, ipads & computers.

@RobertWy wrote:
@Linzv26 wrote:

I’ve tried resetting my DvR box as suggested and I still can’t get Netflix to work.  We got a new DVR box a couple months ago and didn’t think anything of it until we went to sign in to Netflix. We can use all of our other boxes and I can sign into Amazon Prime using this DVR box. Any other suggestions?

Are you being billed for Netflix?  Can you log into the Netflix site?

 

 

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Linzv26

Regular Visitor

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4 Messages

6 years ago

Sorry, I'm just now seeing this response.  Yes.  I click on the icon to launch Netflix, I get the circle and then the error message.  All my other TVs work.  This is a new DVR box, maybe 3 months old.

@CCKenF wrote:

Linzv26, thanks for taking the time to let us know about your Netflix issues! Are you getting an error message when you attempt to launch Netflix? 

 

Ken

 

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XfinityKenF

Official Employee

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8K Messages

6 years ago

Sorry, I'm just now seeing this response.  Yes.  I click on the icon to launch Netflix, I get the circle and then the error message.  All my other TVs work.  This is a new DVR box, maybe 3 months old.

@ComcastKenF wrote:

Linzv26, thanks for taking the time to let us know about your Netflix issues! Are you getting an error message when you attempt to launch Netflix? 

 

Ken

Linzv26, no worries! Appreciate you following up with me! Have you attempted to reset Netflix? Check this out: https://www.xfinity.com/support/articles/netflix-x1-app-frozen

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Linzv26

Regular Visitor

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4 Messages

6 years ago

@CCKenF wrote:

Sorry, I'm just now seeing this response.  Yes.  I click on the icon to launch Netflix, I get the circle and then the error message.  All my other TVs work.  This is a new DVR box, maybe 3 months old.

@ComcastKenF wrote:

Linzv26, thanks for taking the time to let us know about your Netflix issues! Are you getting an error message when you attempt to launch Netflix? 

 

Ken

Linzv26, no worries! Appreciate you following up with me! Have you attempted to reset Netflix? Check this out: https://www.xfinity.com/support/articles/netflix-x1-app-frozen

Yes a couple times and it hasn't worked.

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XfinityKenF

Official Employee

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8K Messages

6 years ago

Linzv26, got it. Thanks for trying! Drop me a line so I can check this out!

You can send me a private message with your full name for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.  
 

 

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user_808f0c

Visitor

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3 Messages

4 years ago

Netflix worked until 4/22/21-now can’t get on! Was emailing Netflix for 3 hours -they said to contact  xfinity! 

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CCGina

Official Employee

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800 Messages

Hi @user_808f0c, I responded to your other post too, but both that and this thread are pretty old and so are being closed. Please follow the instructions in the other response I left to send a Chat to us so we can assist, or start a new thread for assistance from our wonderful community :) 

I no longer work for Comcast.

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4 years ago

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