Skip to main content
user_j0ldi9
1st Topic

Visitor

 • 

3 Messages

Thursday, August 28th, 2025

Netflix not loading… again

Netflix not loading again for streaming. Worked earlier today and exited halfway through a movie and won’t reload with x1 rest of day. All other streaming services are fine and can view Netflix app on my iPhone (but won’t as screen too small). It’s a Comcast issue and I want to know when it will be resolved and my account credited.

Question

 • 

Updated 

26 days ago

34

1

0

Oldest First
Selected Oldest First
XfinitySeth

Official Employee

 • 

537 Messages

1 month ago

Howdy user_j0ldi9 👋 I appreciate you taking the time to let us know how Netflix has been acting for you on the X1 equipment, and definitely want to help get you back to your movie because I know exactly how annoying it is to be cutoff like that! Up to this point, have you attempted to reset your X1 box by unplugging the power briefly before plugging it back in?

3

0

user_j0ldi9

Visitor

 • 

3 Messages

@XfinitySeth​ Was out, but resolved itself (assuming Comcast fixed it) after two days. How do I receive a credit for the outage?

Like

Reply

29 days ago

0

user_j0ldi9

Visitor

 • 

3 Messages

@XfinitySeth​ Was out, but resolved itself (assuming Comcast fixed it) after two days. How do I receive a credit for the outage?

Like

Reply

29 days ago

0

XfinityJon

Official Employee

 • 

614 Messages

Good evening user_j0ldi9. I would be happy to assist you with your concern. I will need some additional information in order to assist further. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

26 days ago

0

forum icon

New to the Community?

Start Here