Visitor
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2 Messages
Netflix no longer playing previews on X1 box
I've had this same exact issue for a while now too and checked every way to try to fix it. It's something with Xfinity and the main cable box. Please fix it 😕
Visitor
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2 Messages
I've had this same exact issue for a while now too and checked every way to try to fix it. It's something with Xfinity and the main cable box. Please fix it 😕
Andyr1
Gold Problem Solver
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8K Messages
3 years ago
Comcast only provides a platform for the developers to write for. It's probably a change made by Netflix.
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CCJess
Problem Solver
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323 Messages
3 years ago
@kidd8611 I am sorry to hear you are having trouble with your services we are a team of specialists who can assist with almost all things Xfinity remotely, and we are happy to help with this!
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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