1 Message

Wed, Apr 14, 2021 11:27 PM

Netflix account changes users and language

Our connected Netflix account changes users and language from English to Spanish. It is as if someone else's account is connected to our account. I know that the email associated with the account was auto changed by Xfinity. 

We have had to create a new separate Netflix account to keep our profiles and viewing history. 

Tried getting Xfinity to change our account but they were not able to. 

Had anyone what had this issue?



Official Employee


103 Messages

25 d ago

Hello, @user_e6e6ac! I'm sorry to hear about the Netflix account issue; have you tried reaching out to Netflix about this?

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