Nesn pixelation only during games

Hi there:

I have been noticing random (annoying) pixelation on NESN and a few other (sports) channels, at night during games on all 4 of our X1 boxes & HDTVs - getting more frequent as the games go on. I have checked all coaxial connections, reset all x1 boxes, reset cable modem (Netgear CM 2050V) reset WiFi mesh router & extenders (Eero 6 averages 947 Mbps down, 383 up, software version current), average extender 345 down 311 up).

many years ago (maybe 10) had similar issue & Comcast put a commscope CSMAPDU9VP 8 cable and 1 MOCA 2.0 output amplifier. We have no in line splitters. One thought I had was commscope distribution amp degrading, in attic due to heat, but last night it was cool up there, or being 10 yrs old, maybe not having freq response Comcast digital tv needing. Other thought since random, but only at night, only when likely lots of customers watching same channels, that Comcast street signal not keeping up with demand or keeping up but street amplifier old/degrading or street connections rusting (that's what it was 10 years ago).

Hesitant to call as never had good luck with customer service who only know to go thru script and have me reset boxes, modem, WiFi, etc which takes huge amount of TIME as well as dexterity. I've been diagnosed with cancer, have limited mobility now (can't get up to attic) and when it gets bad, switch tv over to Xfinity stream & watch games with no pixelation. Leaving this post in case it's not just me it's happening to, and I can shame Comcast into sending a truck to check its street amp & connections and then, if everything outside is fine, opening a call to go up to attic and check/replace distribution amp so I can spend my remaining days happy and not annoyed.

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XfinityAngie

Official Employee

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3.1K Messages

1 month ago

Regman510k, Hello there. Thank you for reaching out through Xfinity Forums. Thank you going through all the usual troubleshooting steps before reaching out here. It could be an issue in the line, or possibly your equipment. Let's run through a few things and see what we can figure out.

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user_6423da

Contributor

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35 Messages

1 month ago

I have been having the same problem lately with live sports or live news. It's been an ongoing problem for years where it comes and goes for months at a time. Now it's starting up again just as football season is starting. I would like someone to come and and address this problem

XfinityOrlandoM

Official Employee

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3.9K Messages

@user_6423da

Thanks for reaching out. We apologize for any issues you’re experiencing with your services. This link provides helpful information on how to troubleshoot your TV services through the Xfinity app: https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app

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1 month ago

Regman510k

New Poster

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3 Messages

the pixelation continued randomly over the next couple of weeks. What helped a lot was factory resetting the X1 cable box. You can do that by pressing Xfinity button on x1 remote, go to settings, select reset box. It still happens but not as frequently. Best part is I guess all the things they tell you to do (check connections, etc) are all fine. I truly believe Xfinity signal strength on the street vary tremendously - and they wait for multiple customers to complain before they troubleshoot it & resolve - if they resolve at all. The one saving grace is the Xfinity stream app - if you pay for cable tv, you can access all your channels on it, and because it's thru the internet, there's never any pixelation. I am NOT a Xfinity employee and this is only my opinion based on personal experience.

24 days ago

Hully

Visitor

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5 Messages

thanks regman510k, that seemed to help, we shall see!

24 days ago

Hully

Visitor

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5 Messages

25 days ago

I had severe pixalation yesterday during nfl games, tv has been fine for last 2 months, now pixalation has stared again! HELP PLEASE!

user_6423da

Contributor

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35 Messages

24 days ago

As Regman suggests the solution to this is to stream any program or recording when you're getting pixelation. Most brands of smart TV's support installing the Xfinity stream app but SONY doesn't. I have a SONY so I purchased an Amazon Firestick. The Firestick was my choice because it supports 30 sec. skip which is great for recorded football games.

(edited)

X1

Regman510k

Nesn pixelation only during games

XfinityAngie

user_6423da

XfinityOrlandoM

Regman510k

Hully

Hully

user_6423da

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