Sheenz28's profile

New Poster

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4 Messages

Fri, Oct 11, 2019 7:00 PM

Neither remotes work with comcast

So I’m trying to setup my additional X1 box with the XR15 remote to a Samsung smart tv. Once I get to the select your language screen, the Samsung smart remote will not allow me to click anything to proceed. And I can’t seem to get the Xfinity remote to work either. I’ve tried resetting the remote and all kinds of things and can’t figure it out. Someone please help me out!

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Responses

New Poster

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4 Messages

2 y ago

I can’t get the Xfinity remote to even work or pair. Never had this problem with any of my other tvs
CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

Don’t use your Samsung remote. Try resetting the box and just use the XR15
lesmikesell

Valued Contributor

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527 Messages

2 y ago

After you pair the remote to the xfinity box following the instructions here it should show on screen instructions for pairing with the connected TV for power/volume control.

https://www.xfinity.com/support/articles/remote-program-the-xr2-or-xr5-to-aim-anywhere

 

New Poster

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4 Messages

2 y ago

Thanks but this isn’t working for me. I can’t even get the codes to pop up on the tv to input anything. The remotes have new batteries too. It’s beyond frustrating.

New Poster

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4 Messages

2 y ago

Thanks all, turns out they gave me a defected box and I now have a tech coming tomorrow to replace and set it up for me.

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