Regular Visitor
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4 Messages
need to update box from xg1v3 to xg1v4 so I can use bluetooth?
I have new hearing aids, and I'd like to connect them, via Bluetooth, to the TV. My main box says "XG1-A" on the front, which I think means that it's the XG1v3 model. Bluetooth pairing is not available in the "Settings" menu. I think this means that I need to upgrade to the newer box, which I believe is the XG1v4 model. (My account has DVR and HD.) Is this a correct upgrade? Is there any upgrade that would be better/newer? How would I go about getting a newer box?
Thank you!
XfinityAlyssaA
Official Employee
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2.2K Messages
2 years ago
Good afternoon @stapel_eliz. and happy holidays, we hope you are having a wonderful weekend. We'd be happy to assist with upgrading your TV box to a model with Bluetooth pairing. You can swap out your box at a local XFINITY retail location. You can find your nearest XFINITY location along with the associated store hours by entering your address here https://www.xfinity.com/local/store-offers. Or, we can ship a new box directly to your home. Please let us know which option is most convenient for you! We'll also be happy to help ensure your new box is set up and activated properly.
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