Need to schedule a technician visit

Past three days… I’ve gone into the cirtual assistant… troubleshot my RDK-03013 issue.  Same dang thing each time

We've completed all troubleshooting steps, and a Professional Installation is now needed to fix the

issue. There will be a charge for this visit. Would you like to schedule an appointment now?

I select :

Yes, schedule an appointment

It responds

OK. I'm here 24/7 if you need help with anything else.

no appointment set up

I

Want

To

Schedule

An

Appointment