1 Message

Tue, Apr 19, 2022 4:41 PM

Need to exchange XG2v2-S box for new one

Box shuts off periodically, is missing channels, and frequently gets stuck on welcome screen when rebooting/trouble shooting. Is it possible to exchange this box for a new one. 

Accepted Solution

Official Employee


419 Messages


Hello, @user_e1ef8e I would be more than happy to assist you with your box! I am sorry to hear you have been experiencing troubles. Please send us a direct message with your full name and address to assist.



To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://comca.st/3Mj9qCn

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

 - An "Xfinity Support" graphic replaces the "To:" line.

 Type your message in the text area near the bottom of the window

   Press Enter to send it

(Credit to @BruceW)

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