Need tech appt

user_qmlwth Good morning! We appreciate the reach out to our Xfinity Forums Team regarding your remote. It sounds like the input button on the remote is bad. You can order a new remote from your Xfinity.com account online, or we can assist you with ordering a new one. If you prefer our team to assist you, please send a Direct Message with your name and service address. 

 

1-Click "Sign In" if necessary.

2-Click the "Direct Messaging" icon.

3-Click the "Start new conversation" (pencil and paper) icon.

4-In the "To:" line, type "Xfinity Support".

5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6-An "Xfinity Support" graphic will replace the "To:" line.

7-Type your message in the text area near the bottom of the window.

8-Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514