Visitor
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1 Message
Need In Home Service
Hello, I need to schedule an in-home technician appointment to repair my Xfinity cable TV service. I have tried troubleshooting, but I need someone to physically come to my home and diagnose and fix the problem.
Please help me schedule the earliest available appointment. I would prefer to have a technician come out rather than continue troubleshooting online. Thank you!
XfinityCarolyn
Official Employee
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515 Messages
6 hours ago
@user_2p3onm, I completely understand wanting to have a technician come out, especially since you’ve already tried troubleshooting and the cable TV issue is still happening. We’d be happy to review the account and help determine the earliest available in-home appointment. Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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