user_vc3rph Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
EG
Expert
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106K Messages
4 months ago
The concern is not "Community Center / Guidelines" related.......................... Topic moved here to the TV help section for assistance.
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XfinityBrianH
Official Employee
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787 Messages
4 months ago
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