NBCSN has had poor reception

The Hockey playoffs have had terrible recption on the set top box. like completely digitized into colored boxes bad service. the nascar races are fine and even the hockey during the weekend was fine but last week then again tonight the reception is terrible/unwatchable during the Columbus BluJackets vs TB game 1. At 1st i thought it was Canada broadcast getting corrupted but i can watch NBC on my PC and the reception is perfect. so it is Xfinity that stinks. Very disappointing that there is NOBODY in xfinity to even state a compliant to. you can only talk to a robot.

Responses

Rustyben

Expert

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24.1K Messages

1 y ago

@mbs1351 wrote:

The Hockey playoffs have had terrible recption on the set top box. like completely digitized into colored boxes bad service. the nascar races are fine and even the hockey during the weekend was fine but last week then again tonight the reception is terrible/unwatchable during the Columbus BluJackets vs TB game 1. At 1st i thought it was Canada broadcast getting corrupted but i can watch NBC on my PC and the reception is perfect. so it is Xfinity that stinks. Very disappointing that there is NOBODY in xfinity to even state a compliant to. you can only talk to a robot.

do the other set top boxes have the same problem at the same time when you are having problems? did you try playing the same program on a smart device to see if the same problem shows up on the smart device at the same time?

user_7e1662

Visitor

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1 Message

2 m ago

NBC has HORRIBLE reception and pixilation for us all the time. Every day, all day. It is ridiculous. This has been going on for months if not a year. Just to clarify. This is a major station and it is completely unacceptable. The fact that that reply from them was asking when and if and what? It is ALL THE TIME. Please fix it.

XfinityAshley

Official Employee

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149 Messages

Hi @user_7e1662,

Oh no! I know how upsetting it can be when things don't work as expected. I understand you are have reception issues with the NBC channel, are you having issues with any other channels? Have you had the same cable box since install? Has any troubleshooting from you and or our end have been done to assist with the issue?

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