New Poster
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6 Messages
NBC Sports App Not Loading Content
I am trying to watch live Olympic games on my TV's X1 via NBC Sports but nothing will load. I tried multiple different sports and multiple past games but nothing will play. Tried a refresh of my X1 through the app and that did nothing to fix the problem.
Official Solution
CCJodie
Problem Solver
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1.3K Messages
3 years ago
All, we are very sorry about all of this. We are aware of the issue when viewing Olympic content via NBC Sports through X1/Flex devices. A reboot of the box can help, but if that doesn't work, please know we're working on this and the issue will get resolved very soon. Thank you for your patience.
(edited)
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JMM159
New Poster
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6 Messages
3 years ago
Also wanted to add that I can view content through Xfinity Stream on my phone. It's the X1 that's not working. Also can't cast the Olympic games from my phone to my TV because the app won't allow me.
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Rgossett
Visitor
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1 Message
3 years ago
The same is is happening with ours.
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JGal31
Contributor
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143 Messages
3 years ago
Same thing…incredibly frustrating!!!
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Squirre1
Visitor
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1 Message
3 years ago
Add another one to the list, last Olympics organization and production quality was awesome, always had something to watch, or repeats of events. Even with the delay of the 2020 Olympics, re. More time for testing and implementation, this Olympics delivery is falling flat on its face. We are missing so much.
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user_1d9d78
Visitor
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2 Messages
3 years ago
Same thing with mine as well.
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user_9504eb
Visitor
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1 Message
3 years ago
I have tried for days to watch Olympic broadcast on the Sports app on my comcast TV and it just keep buffering & not connecting. Any ideas. I also have Fire Tv & not connecting there as well. Very, very frustrating.
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Jersey42
Visitor
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4 Messages
3 years ago
Similar problem for me. It does not work on my DVR box. But it works fine on my other boxes.
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trickycoolj
Frequent Visitor
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7 Messages
3 years ago
Same problem last night on my X1. Nothing marked “NBC Sports (Internet)” would play on our X1. We have the latest 4K X1 box as well. NBC Sports streamed on my iPhone when I logged in so it’s part of our plan. Peacock worked on our X1 box. But none of the NBC sports content will play from the Olympics page. Was hoping to catch more live coverage outside of the significant tape delays from Japan.
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user_8ee0b0
Visitor
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1 Message
3 years ago
Ditto. Total garbage.
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mlepeonka
Contributor
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25 Messages
3 years ago
Same here. Come on Comcast you had an additional year to figure this out!?!?
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alipan81
Visitor
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5 Messages
3 years ago
Same problem here! The events I want to watch are only broadcasting on the app which won't load on my tv. My only options are to watch them in miniature on my phone (because the app is working on that) or not see my desired Olympic events at all. Major fail on Comcast/xfinity's part!!!!!!!!
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JGal31
Contributor
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143 Messages
3 years ago
Why can’t someone from Comcast reply to this thread and address this massive failure?!?
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mlepeonka
Contributor
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25 Messages
3 years ago
Right?!?! I chatted with “Mark from advanced repair team “ and he said that since it is a known issue, adjustments will be applied to our accounts. Coming from the most untrustworthy company, Comcast, I won’t be holding ,y breathe.
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vegandude
New Poster
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3 Messages
3 years ago
Same here. Would prefer to actually watch than get an adjustment!
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