Visitor
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1 Message
NBA APPS-04036
I bought a NBA League Pass subscription through nba.com and now want to pair it with my X1 tv cable box. When I launch the NBA App from the X1 App page, the app never successuflly launches (the screen shows black for 2 minutes with a white basketball logo spinner) and then I get the generic X1 error message "Sorry, we're having trouble with this app....APPS-04036". Every other X1 app launches and works fine.
I've do 3 power cycles.
I've done a full "System Refresh"
I've cleared my cache and had to re-pair all my streaming apps.
However, NBA app still doesn't launch.
XfinityGabriel
Official Employee
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3.6K Messages
7 hours ago
Thanks for reaching out and for providing all of those details. I can appreciate how frustrating this must be, especially after you’ve already completed multiple power cycles, a full System Refresh, and cleared the cache, while your other X1 apps are working normally. You’ve definitely done quite a bit of troubleshooting already.
We’d be happy to take a closer look at the NBA app and the APPS-04036 error with you. Are you seeing this same error every time you try to launch the NBA app? Also, if you have more than one X1 TV box, have you tried launching the NBA app on another box to see if you experience the same issue there?
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