Visitor
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4 Messages
My XR11 remote will not turn off tv & audio receiver
I see a lot of the same issues but no real solutions. I pay A LOT OF MONEY FOR THIS CABL, i expect things to work. Why do I have to use 2 remotes to turn TV OFF! Never needed this b4. Im so disgusted with Xfinity
XfinityJamesC
Official Employee
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2.1K Messages
2 years ago
Greetings, @user_ecf95c! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your remote, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? I seem to recall having a similar issue with my own XR11 a few years ago. I was able to control both volume and power on my TV with the XR11, but when I added an audio receiver to my setup, all TV control was disabled. I had to go through the pairing process a few more times with both devices until I was able to control power on the TV and volume on the receiver. You mentioned never needing two remotes in the past. Was your XR11 working to control both devices until just recently, or has it always been one or the other?
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